Careers Week @Crowne Plaza Mutiara Kuala Lumpur Careers Week - Day 4

Day 4 of IHG Career Week focused on Sales and Marketing Department. 
Ms. Susan Yap, Director of Sales and Marketing shared stories and experiences on how her team contributed to our financial returns through sales and marketing tactics which 'wow' and enhanced guest experiences.

On the left: Ms Susan Yap
On the right: Ms Carmen Teo with her success story

3 other success stories from Sales and Marketing Department:

Miss Neesha Visvirnathan joined the hotel as a waitress and thereafter moved on to a Crowne Meeting Planner. After 5 years, she decided to move on for a change in her career path. Inspired by the drive and passion to bringing in sales and meeting clients, she expressed her interest to join the Sales team. The opportunity was given to her and at present as a Sales Coordinator cum Loyalty Executive, she has acquired much knowledge and experience to perform and growth in her career aspect.


Ms Carmen Teo begun her career as a Sales Manager in 2004 and now her achievement as a Director of Business Development was accredited to her team's effort in supporting her throughout the years.


Miss Asher Choo started as a telephone operator and gradually she gained her experiences and confidence through different job scopes in Front Office and Catering Sales Departments. She thanked her Crowne Meeting Team for her current success as a Assistant Crowne Meetings Director, they have been supporting her through their dedication and commitment.

Miss Asher Choo (on the right) introduced by Ms. Susan Yap.

Second speaker for the day was Davidson Joseph, Front Office Manager. He spoke about the responsibilities as well as emphasizing the importance of the department. Front Office is the first point of contact to all guests and smiling is an important gesture. With a smile and the ability to address guests by first or last name and anticipate their needs will enhance the guest experiences. 

Front Office's success story came from Mr. Raymond Tan. He joined the Kitchen department as a Cook 3 and moved on to Front Office department as a butler. His next career path is to becoming a Front Office Supervisor. 

Mr Raymond Tan with Mr Davidson

GAME TIME:

Game 1

IQ Challenge (Sales and Marketing vs Front Office)

20 questions on the General knowledge of the hotel thrown onto the floor for who can raise their hand first.

Game 2

The Perfect Dinner Challenge (Banquet)
Criteria: Western dinner set up for 8 persons. 2 participants per team

The Winning Team and First Runner-up: (From Left to Right)
Harman, Azura, Zul, Shidi and Cheah